Submit a support case

HELP24 offers a range of contact methods to best meet your support needs.

The HELP24 eSupport Portal is the best option for reporting any non-critical issues.

Through the portal you can receive comprehensive reporting, timely updates on cases and a comprehensive solution search.

If you do not already have an eSupport customer ID, please email globalhelp24support@aciworldwide.com and request an eSupport Portal customer ID and password. 

Access to the HELP24 eSupport Portal is through the log-in box on the right hand side of this page.

You can also contact HELP24 by

• Email

• Telephone 

eSupport Portal Frequently Asked Questions

• How do I access the HELP24 eSupport Portal?

  

  Access the HELP24 eSupport Portal here.

  If you already have an eSupport customer ID, you should continue to use the same Customer ID you have been using.  

  If you do not already have an eSupport customer ID, please email globalhelp24support@aciworldwide.com and request an eSupport Portal customer ID and password.

• How can I familiarize myself with the HELP24 eSupport Portal?

  

  We have created documentation that will help you become familiar with the HELP24 eSupport Portal:.

  Quick Reference Guide

  This 2-page document summarizes the features of the HELP24 eSupport Portal.

  eSupport User Guide 

  This document provides more detailed instructions on the use of the HELP24 eSupport Portal.

• Do we need to make any internal configuration changes to use the HELP24 eSupport Portal?

  

  To be able to access the HELP24 eSupport Portal, you may need to modify your corporate firewall settings.

  We recommend you check with your internal security team to make sure that your corporate firewall will allow you to access the following URL:

  https://na5.salesforce.com/secur/login_portal.jsp?orgId=00D700000008gWM&portalId=06070000000DZJN

• Where can I go for help?

  

  Should you have any questions about using HELP24 eSupport please contact your local HELP24 representative.